Organizational Chart of a Hotel

The organigram (or organizational chart) of a hotel illustrates the hierarchical structure and relationships between different departments and positions within the hotel. This structure can vary based on the size and type of the hotel, but here is a general example of a hotel organigram:

General Manager (GM)

• Responsibilities: Overall management and operations of the hotel, strategic planning, and ensuring customer satisfaction.

Executive Assistant Manager (EAM)

• Responsibilities: Assists the GM in daily operations, often oversees multiple departments.

Operations Department

1. Front Office Manager
   • Responsibilities: Manages front desk operations, reservations, guest services, and concierge.
   • Subordinate Positions:
     • Front Desk Agents
     • Concierge
     • Bell Staff
     • Reservation Agents
2. Housekeeping Manager
   • Responsibilities: Oversees cleaning and maintenance of guest rooms and public areas.
   • Subordinate Positions:
     • Room Attendants
     • Housekeeping Supervisors
     • Laundry Staff
     • Public Area Attendants
3. Food and Beverage (F&B) Manager
   • Responsibilities: Manages all F&B operations, including restaurants, bars, room service, and banquets.
   • Subordinate Positions:
     • Restaurant Manager
     • Bar Manager
     • Banquet Manager
     • Kitchen Staff (Executive Chef, Sous Chef, Line Cooks)
     • Servers and Bartenders
4. Engineering/Maintenance Manager
   • Responsibilities: Maintains the hotel’s physical infrastructure, including HVAC, plumbing, electrical, and general repairs.
   • Subordinate Positions:
     • Maintenance Technicians
     • Groundskeepers
5. Security Manager
   • Responsibilities: Ensures the safety and security of guests, staff, and hotel property.
   • Subordinate Positions:
     • Security Officers

Sales and Marketing Department

1. Director of Sales and Marketing
   • Responsibilities: Develops and implements sales strategies, oversees marketing campaigns, manages public relations.
   • Subordinate Positions:
     • Sales Managers
     • Marketing Coordinators
     • PR Specialists
     • Event Coordinators

Finance Department

1. Finance Manager/Director of Finance
   • Responsibilities: Manages the hotel’s financial operations, including budgeting, accounting, and financial reporting.
   • Subordinate Positions:
     • Accountants
     • Payroll Clerks
     • Accounts Receivable/Payable Clerks

Human Resources Department

HR Manager/Director of Human Resources

• Responsibilities: Manages recruitment, training, employee relations, and compliance with labor laws.
• Subordinate Positions:
  • HR Coordinators
  • Training Specialists
  • Payroll and Benefits Administrators

Additional Departments (if applicable)

IT Technicians

1- Spa and Wellness Manager

Responsibilities: Oversees spa and wellness services, including treatments, fitness facilities, and wellness programs.

Subordinate Positions:

Spa Therapists

Fitness Trainers

Wellness Coordinators

2- IT Manager

Responsibilities: Manages the hotel’s IT infrastructure, including network security, software, and hardware support.

Subordinate Positions:

IT Technicians