Reza Karbaschian

Project Management
Revenue Management
About

Category: Hospitality Management

  • Occupancy Rate

    —

    by

    Reza Karbaschian
    in

    Occupancy Rate is a key performance metric in the hospitality industry that measures the percentage of available rooms in a hotel that are occupied over a specific period. It is a fundamental indicator of a hotel’s operational efficiency and demand. Formula for Occupancy Rate Occupancy Rate=(Total Rooms SoldTotal Rooms Available)×100\text{Occupancy Rate} = \left( \frac{\text{Total Rooms Sold}}{\text{Total Rooms Available}} \right) \times…

  • Revenue Per Available Room (RevPAR)

    —

    by

    Reza Karbaschian
    in

    Revenue Per Available Room (RevPAR) is a crucial metric in the hospitality industry that measures a hotel’s ability to generate revenue from its available rooms. It provides a more comprehensive insight into a property’s performance by combining both Average Daily Rate (ADR) and Occupancy Rate into a single figure. Formula for RevPAR RevPAR can be…

  • Average Daily Rate (ADR)

    —

    by

    Reza Karbaschian
    in

    Average Daily Rate (ADR) is a key performance metric in the hospitality industry that measures the average revenue earned from each available room in a hotel, per day. It is an essential indicator of a hotel’s pricing strategy and helps assess the overall financial performance of the property. Formula for ADR: ADR=Total Room RevenueTotal Number of Rooms Sold\text{ADR} = \frac{\text{Total Room…

  • Key Performance Indicator (KPI)

    —

    by

    Reza Karbaschian
    in

    Key Performance Indicators (KPIs) are measurable values that help organizations track and assess the performance of specific activities or goals. They serve as quantifiable metrics to evaluate success over time in achieving strategic objectives. KPIs are used across various industries to ensure that efforts align with desired outcomes. Characteristics of a Good KPI: Types of…

  • Guest Satisfaction Score (GSS)

    —

    by

    Reza Karbaschian
    in

    Guest Satisfaction Score (GSS) is a metric used in the hospitality industry to measure how satisfied guests are with their overall experience at a hotel or property. It provides actionable insights into areas where service can be improved, enhancing guest loyalty and driving repeat business. How GSS is Measured: GSS is typically calculated through feedback…

  • Crafting Exceptional Guest Journeys: A Data-Driven CRM Strategy for Hotels

    —

    by

    Reza Karbaschian
    in

    The best CRM strategy for a hotel focuses on using data to create personalized experiences that improve guest satisfaction and loyalty while increasing revenue. Here’s a simple CRM strategy for the hotel industry: 1. Guest Segmentation 2. Data Collection and Management 3. Personalization 4. Guest Engagement 5. Loyalty Programs 6. Omni-Channel Communication 7. Real-Time Feedback…

  • Task Checklists in Hotel Management

    —

    by

    Reza Karbaschian
    in

    Task checklists in hotels serve multiple purposes and offer a range of benefits, contributing to improved efficiency, consistency, and overall service quality. Here are the key uses and benefits: Uses of Task Checklists in Hotels 1- Housekeeping Management: 2- Front Desk Operations: 3- Maintenance: 4- Food and Beverage Service: 5- Event Management: Benefits of Using…

  • Hotel’s Reservation Manager

    —

    by

    Reza Karbaschian
    in

    A hotel’s reservation manager plays a crucial role in ensuring smooth operations related to bookings and guest stays. Their tasks typically include: A hotel’s reservation manager can also handle the hotel’s restaurant reservations, especially in smaller establishments where roles and responsibilities may overlap. Here are some specific tasks they might undertake in this context: While…