Tag: hotels
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Guest Satisfaction Score (GSS)
Guest Satisfaction Score (GSS) is a metric used in the hospitality industry to measure how satisfied guests are with their overall experience at a hotel or property. It provides actionable insights into areas where service can be improved, enhancing guest loyalty and driving repeat business. How GSS is Measured: GSS is typically calculated through feedback…
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Hotel’s Reservation Manager
A hotel’s reservation manager plays a crucial role in ensuring smooth operations related to bookings and guest stays. Their tasks typically include: A hotel’s reservation manager can also handle the hotel’s restaurant reservations, especially in smaller establishments where roles and responsibilities may overlap. Here are some specific tasks they might undertake in this context: While…
Reza Karbaschian 