Author: Reza Karbaschian
-
Crafting Exceptional Guest Journeys: A Data-Driven CRM Strategy for Hotels
The best CRM strategy for a hotel focuses on using data to create personalized experiences that improve guest satisfaction and loyalty while increasing revenue. Here’s a simple CRM strategy for the hotel industry: 1. Guest Segmentation 2. Data Collection and Management 3. Personalization 4. Guest Engagement 5. Loyalty Programs 6. Omni-Channel Communication 7. Real-Time Feedback…
-
From Covert Ops to Commercial Insights: Marketing Lessons from a Mossad Case Study
In a notable mix of spying and strategy, the Mossad’s use of explosive-filled pagers with Hezbollah provides important lessons for marketers. Although the ethics of secret missions are very different from marketing, the key ideas from this case show creative ways to understand and influence an audience. The Scenario: Crafting the Perfect “Product” The Mossad…
-
How to Transition into Project Management Roles in the Music Industry
Working as a project manager in the music industry can be both exciting and complex. Here’s a guide on how you can transition your project management skills into this field: 1. Understand the Industry Structure • The music industry has many sectors: record labels, live events, artist management, production, and marketing. Each has unique project…
-
Five Phases of Project Management
Project management typically follows a structured approach, often divided into five main phases. Here’s a breakdown of each phase: 1. Initiation • Objective: Define the project at a high level. • Key Activities: Develop a project charter, identify key stakeholders, assess project feasibility, and clarify the project’s purpose, goals, and scope. • Deliverables: Project charter,…
-
Top 10 Project Management Software Tools
There are many popular project management software options, each catering to different needs and preferences. Here’s a rundown of some of the best, along with what they’re best suited for: 1. Microsoft Project • Best For: Detailed planning and scheduling for large projects. • Features: Gantt charts, resource management, budgeting, advanced reporting. • Pros: Widely…
-
Work Breakdown Structure (WBS)
Work Breakdown Structure (WBS) Structure de découpage du projet (SDP) A hierarchical decomposition of the total scope of work to be carried out by the project team to accomplish the project objectives and create the required deliverables. Décomposition hiérarchique du contenu total du projet, qui définit le travail que l’équipe de projet doit réaliser pour…
-
Task Checklists in Hotel Management
Task checklists in hotels serve multiple purposes and offer a range of benefits, contributing to improved efficiency, consistency, and overall service quality. Here are the key uses and benefits: Uses of Task Checklists in Hotels 1- Housekeeping Management: 2- Front Desk Operations: 3- Maintenance: 4- Food and Beverage Service: 5- Event Management: Benefits of Using…
-
Hotel’s Reservation Manager
A hotel’s reservation manager plays a crucial role in ensuring smooth operations related to bookings and guest stays. Their tasks typically include: A hotel’s reservation manager can also handle the hotel’s restaurant reservations, especially in smaller establishments where roles and responsibilities may overlap. Here are some specific tasks they might undertake in this context: While…
-
Project management skills of a Hotelier
Project management skills are crucial in hotel management for several reasons. These skills help hotel managers plan, execute, and oversee various projects efficiently, ensuring the smooth operation of the hotel. Here are some specific reasons why project management skills are essential in hotel management: 1. Efficient Planning and Execution of Projects 2. Budget Management 3. Time Management 4. Risk…
-
Organizational Chart of a Hotel
The organigram (or organizational chart) of a hotel illustrates the hierarchical structure and relationships between different departments and positions within the hotel. This structure can vary based on the size and type of the hotel, but here is a general example of a hotel organigram: General Manager (GM) Executive Assistant Manager (EAM) Operations Department Sales…
Reza Karbaschian 